Shipping & Return Policy

Shipping policy

What we need at checkout

The buyer must provide the business name, contact name & phone number upon checkout so that we can process your order. If any piece of information is missing, the item will not be shipped.

Where we ship

• All items are shipped by freight ONLY to a commercial address, freight terminal, or residential address within the lower 48 states.
• Residential addresses MUST have a forklift or offloading equipment in order to receive the shipment. Failure to have accessibility for offload will lead to your shipment being directed to the nearest freight terminal.
• If the items are picked up at a freight terminal, the terminal staff will be able to load the items on your trailer or truck. To locate a terminal in your area, or for a shipping quote, please contact (512) 640-9896.
• Delivery drivers will give a 30 minute to 1 hour notice of arrival to commercial addresses.
• We do NOT ship to P.O. boxes.

Delivery check

Please inspect ALL items upon delivery for any concealed and non-concealed damages that may have occurred during transit.

At delivery

1. If damage is suspected at the time of delivery (damage to packaging, crates, etc.), please note this on the delivery receipt.
2. Any damages or shortages MUST be noted on the bill of lading at the time of delivery, and pictures should be taken for your records.

Partial refusal is allowed for shipments containing multiple packages.

After delivery

3. You must notify Stratus of any damages or missing parts within 2 business days.
4. If damage is noted after further inspection, please contact Stratus immediately to receive a full replacement or replacement of the damaged parts.

Buyer satisfaction is assumed if no damages are noted on the delivery receipt.

While we understand there is always a chance of concealed damages due to shipping and handling, we appreciate your effort in helping us provide the most effective service and mitigate any issues that may arise. Feel free to let us know if you have any questions or need further clarification.

Pick up

All items can be picked up at our warehouse located at:

Returns & cancellations

Exchanges

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.

Returns

• Returns are accepted within 14 days from the delivery date.
• The buyer pays return shipping, which is non-refundable unless the item sent is incorrect or faulty.
• Merchandise must be unused and packed in the original packaging.
• Proof of payment must accompany the return.
• All returned merchandise is subject to inspection. If you are entitled to a refund, we will refund the price of your item.

Cancellation & return fees

• If you choose to cancel your order before we ship it out, your money will be refunded less $250.
• We charge a 30% handling & restocking fee if you want to return or cancel the order after we ship out the item.

Refunds

• Refunds are usually processed within 7 working days of receipt. However, during busy periods this may take longer.
• We will contact you via email as soon as we have processed your return. Please make sure that your inbox can receive emails from sales@stratusautoequip.com, as this is the email address we will use to contact you.
• We only offer refunds onto the original payment method used to make the order.